Contact us
We reply to every message within 1 business day. For billing, refunds, or account issues, please include your account email in your message.
Email support
support@getscopelocked.com
Preferred — response within 1 business day.
Phone
+86 186 0075 4300
Mon–Fri 09:00–18:00 GMT+8 (Beijing time).
Registered address
Dianliang Emergency Technology (Tianjin) Co., Ltd.
Room 601, Gate 3, Building 2, Xiyang Dongli, Miyun Road, Nankai District, Tianjin, China
USCC: 91120104MA06Y8RNXL
Support hours & SLA
- Monday to Friday, 09:00–18:00 GMT+8 (excluding PRC public holidays).
- Response within 1 business day for support tickets, billing, and refund requests.
- Refunds are handled per our Refund Policy.