Refund Policy

Last updated: July 15, 2026

This Refund Policy is part of the Terms of Service of Dianliang Emergency Technology (Tianjin) Co., Ltd. (USCC 91120104MA06Y8RNXL), operator of www.getscopelocked.com. It explains when you are entitled to a refund for amounts you have paid to ScopeLocked.

1. What This Policy Covers

This policy covers only the amounts you have paid to ScopeLocked (for subscriptions and credits used within the Service). ScopeLocked does not collect, hold, or transmit any payments between you and your clients; any refunds, chargebacks, or disputes over project fees between you and your clients are outside the scope of this policy.

2. Unused Credits — 14-Day Full Refund

Unused credits are eligible for a full refund within 14 days of purchase. Refunds are issued to the original payment method via our payment provider and typically appear within 3–10 business days depending on your card issuer.

3. Consumed Credits — Non-Refundable

A credit is consumed the moment the Service generates a completed project brief for confirmation. Once a credit has been consumed, it is non-refundable, regardless of whether:

• the counter-party opens, reviews, or confirms the brief;
• the counter-party later pays or disputes any related project invoice;
• the confirmation link expires and you re-send a new brief (which consumes a new credit);
• you change your mind about the brief after generation.

Resending an existing brief with an unexpired link does not consume an additional credit.

4. Subscriptions

You can cancel a subscription at any time from your account settings. Cancellation stops future renewals; the current paid period remains active until it ends. We do not issue pro-rata refunds for partial billing periods unless required by applicable law.

5. Duplicate or Erroneous Charges

If you believe you have been charged in error (for example a duplicate charge or a charge after successful cancellation), contact us within 30 days at support@getscopelocked.com with the invoice number and a short description. Verified erroneous charges are refunded in full.

6. Service Interruptions

If a sustained ScopeLocked outage materially prevents you from using paid features, we may, at our discretion, issue a credit or partial refund proportional to the impacted period.

7. How to Request a Refund

Email support@getscopelocked.com from the address associated with your account. Include the invoice number, the amount, and a short description. We aim to respond within 7 business days. If we are unable to resolve your request, you may raise the dispute through your card issuer or our payment provider.

8. Statutory Rights

Nothing in this policy limits any non-waivable consumer rights that apply to you under the mandatory law of your country of residence.